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Customer Service
You will find bellow a summary of the frequently asked questions.
General Questions
I would like to purchase Tamiya products.
Who should I contact?

Please contact your local retailer or local agent listed
on our web site.

I would like more information about a Tamiya product.
Who should I contact?

Please contact your local retailer or local agent listed
on our web site.

I would like to know the location of my local retailer.
How can I find this information?

Please contact your local retailer or local agent listed
on our web site.

Who is my agent? How can I find out?
The agents are listed on the web page. If you do not see your country listed, please ask us.

I am looking for spare parts. Who should I contact?
Please contact your local agent. To facilitate faster
processing of your order, please have the item part
number available.

I need some technical assistance.
Who should I contact?

Please contact your local retailer or agent for
assistance.

I have a question about a forthcoming release.
Who should I contact?

We're sorry, but we cannot divulge any information on
future release items. Please consult your favorite
hobby magazine for information on forthcoming
releases.

We have a suggestion for a new product.
What should I do?

Please submit the suggestion to us, we welcome
feedback from our valued customers.

Can I order products from Tamiya directly?
To insure quality products and after sale support, please
purchase from your local retailer if possible.

I would like to obtain a Tamiya catalogue.
Who should I contact?

Please contact your local retailer or local agent.

I would like to know the price of a product.
Who should I contact?

Please contact your local retailer or local agent.

Other Questions
Write your full name and country.
Please do not forget to write your full name and
address (country is important) when you send us an
email or letter. Otherwise we can't offer proper
information such as agent's location.

I need other manufacturer's product information.
We have no information about other manufacturer's
products such as specifications and matching tire &
wheel even if it's about R/C models.

Scale Model Questions
I have a problem when spray painting the body.
(Dripping)

Maybe you are spraying too close or too much. Allow
about 30cm distance between the spray nozzle and the
model. When the paint reaches the model, it should
produce a slightly wet look that disappears in a few
seconds. Spray two or three times for a beautiful finish.

Cracks appeared over the body. Why?
Too many paint layers cause cracks, especially on clear
parts. Only 1 or 2 layers are recommended.

I need spray paint which is not available in our country,
could you send spray paint to me directly?

Unfortunately, we can not send you spray paint via mail
or courier because spray paint is a flammable product.
Please contact your local agent.

What is the proper thinning ratio for airbrushing?
Proper ratio for paint thickness differs according to
weather conditions. Rough guidelines of thinning ratio is
2:1-3:1 ( Tamiya Acrylic paint : thinner).

Can I paint with lacquer spray over a model coated with acrylic or enamel paint?
Please do not apply a lacquer overcoat, as it could
damage the acrylic or enamel paint layers.

Can I spray a clear layer over the decals?
Lacquer paint & thinners attack the decals. Therefore,
we do not recommend coating the model with TS13
"Clear" after decal application. Of course, there is no
problem about spraying the model prior to applying the
decals.

R/C Model Questions
How fast is my car?
Speed of your R/C car is affected by pinion gear, spur
gear, motot and wheel combinations. Speed also
depends on if your model is electric or is a glow-engine
car. For these reasons, is is difficult to give an exact
speed.

How can I make my car faster?
First of all, we recommend you attach ball bearings
to your car if your car doesn't have them already.
Second, change the motor. Third, change the pinion
gear which is available for your car. However, high
gear ratio reduces the starting speed. So select it
according to each circuit very carefully. (See your
instructions for the pinion gear)

About running battery.
For the best performance, please discharge the battery
completely before recharging it.

What is the best chassis?
Every chassis has its own characteristics. We
recommend you ask your local agent to help you
choose the appropriate chassis according to your use,
your budget, etc...

I lost the instructions. Can you send it to me?
We recommend you contact your local retailer or local
agent listed on our web site.


Let's make models!Scale Model Quick Assembly TipsGlow-Engine R/C Cars for Beginners


Scale Models | Home | On-Line Catalog | R/C Mini 4WD | Dangun Racers | R/C Models